Shipping

We are so sorry, but unfortunately, our products aren’t yet available to be shipped outside of the United States.  We recommend checking the product on Amazon.com as they might be able to ship to your country.

Please see our Amazon store here: https://amzn.to/3gKCKom

We have a standard shipping rate of $6.71 and orders take 2 to 3 business days to be processed and shipped. We do not ship out on weekends.

In some instances, the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as holidays and the weather which we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.

Returns

While we do our best to ensure that you have an amazing experience with Purrfect Portal, we understand sometimes things don’t quite work out. We are 100% committed to ensuring your satisfaction with your order.

Our return policy is effective for 30 days from the time your order is delivered. Please send an email to support@purrfectportal.com and we’ll be happy to assist.

Orders

Yes! We offer order cancellation within 24-48 hours of your order being placed.

Your order will be canceled and refunded in full as soon as we get your request, so long as the order has not shipped out yet.

If you would like a refund after your order has been shipped out, you have to initiate our standard returns process.

When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.

If you haven’t received one or if the tracking number doesn’t work, please contact us and we’ll be happy to assist you.

If you need more detailed information, please send us an email at support@purrfectportal.com and we will help you out!

Payment

In order to process your order, we have to collect your personal and payment data. Rest assured, your data is encrypted and will be treated as highly confidential and with the sole purpose of this transaction only.

Products

Big or small cats, we have a perfect cat door for them!

• The Original Purrfect Portal: 8.08" x 6.49"
• Purrfect Portal XL: 8.7" x 11.45"
• Purrfect Portal with Brush: 6" x 7.2" (with brush); 7.5" x 10.3" (without)
• Meow Manor: 8.25" x 6.5"

Because it is our main concern to create an amazing experience with our products, we have made a full-proof installation process that anyone can follow. All you need are a pencil marker and a jigsaw.

We also have video instructions that clearly explain the step-by-step process. You can check it out on our product detail page.

At the moment, we only carry all of our cat doors in the color white, however, some of our customers have personally painted their Purrfect Portal cat doors in different colors which also looks amazing!

Our hollow core-designed cat doors are compatible with regular doors, for thicker doors, there can be a gap between the cat doors. Our cat doors are designed to fit perfectly on doors that range in thickness from 1.25" to 1.75”.

We recommend having it installed in a normal wooden door for a firm fit and installation.

Yes. Our cat doors have two sides which will be placed on each side of your door.

We recommend taking off your door for ease and firm installation.

Partnerships

Our team is open to partner with social media influencers, communities, groups, or individuals with the same audience as ours. If you’re interested, please send us an email at support@purrfectportal.com

It has been one of our team’s endeavors to give back to the community, hence, it is our pleasure to join charities that are aligned with the brand.

If you’re interested in partnering with us, please send us an email at support@purrfectportal.com

Wholesale

While we’re mainly focusing on online distribution channels, our team is open for wholesale and retail accounts. If you’re interested, please send us an email at support@purrfectportal.com